Products commercialised by Vladila benefit from guarantee conditions in accordance with the legislation in force and the commercial policies of the manufacturers.
The products benefit, by law, from the guarantee of conformity which is the legal period of 2 years during which the consumer is brought the product into conformity free of charge.
Conformity refers to the characteristics of the product offered to the consumer by the seller/manufacturer's advertising. Within the term of the conformity guarantee the manufacturer shall repair, replace or refund the value of the product, according to LG449/2003, Art.11, Paragraph 2. Within 7 days, Vladila shall appoint a representative who may inspect the product and/or assess the guarantee claim or, to the extent possible, request the return of the defective product.
In addition to the conformity warranty, Aesthetic Design also offers a commercial warranty, which is according to the warranty certificate issued by the manufacturer, depending on the product category, and represents the period during which the consumer benefits from free repairs/replacement of the product from the seller/manufacturer. Limited conditions that apply to the Vladila commercial warranty can be found in the document you can download here.
CERTIFICATES VLAdiLA holds the internationally recognised EN ISO 9001:2015 certificate, which attests to our commitment to quality and excellence in the delivery of our products/services. The EN ISO 9001:2015 certificate is a quality management standard, developed by the International Organisation for Standardisation (ISO), which sets out the requirements for an effective and robust quality management system.
It is based on principles such as customer orientation, managerial commitment, process approach and continuous improvement. Achieving EN ISO 9001:2015 certification demonstrates our strong commitment to meeting the needs and requirements of our customers, delivering high quality products/services and striving for continuous improvement in all aspects of our operations. This certificate confirms that we have implemented an effective quality management system that meets the requirements of the international standard.
With the EN ISO 9001:2015 certificate, we assure our customers that we adhere to the highest standards in planning, development, production/service, delivery and after-sales support. We use systematic approaches and well-defined processes to ensure the consistent quality of our products/services.
Our EN ISO 9001:2015 certification recognises our efforts to meet and exceed our customers' expectations. We remain committed to excellence and continuous improvement for the benefit of our customers and our organisation as a whole. To view the EN ISO 9001:2015 certificate, please download it below: EN ISO 9001:2015 Certification VLAdiLA holds the internationally recognised SR EN ISO 14001:2015 certificate, which demonstrates our commitment to environmental protection and sustainable management of our activities.
2332The SR EN ISO 14001:2015 certificate is an environmental management standard, developed by the International Organisation for Standardisation (ISO), which sets out the requirements for implementing an effective and responsible environmental management system. It helps us to identify and control the environmental impacts of our activities, while promoting continuous improvements in this area.
Through the SR EN ISO 14001:2015 certification, we assure our customers, partners and other stakeholders that we strive to be a green and sustainable organisation. We are committed to complying with environmental regulations and legislation, and promote best practices to help conserve natural resources and minimise impacts on ecosystems. Our SR EN ISO 14001:2015 certification recognises our efforts to integrate social responsibility and contribute to environmental protection. We invite you to download the certificate below: SR EN ISO 14001:2015 Certification VLAdiLA holds the SR ISO 45001:2018 certificate, which attests to our commitment to occupational health and safety within our organisation. The SR ISO 45001:2018 certificate is an internationally recognised standard for occupational health and safety management.
This standard sets out the requirements for the implementation of an effective occupational health and safety management system, which aims to prevent occupational accidents and illnesses and provide a safe and healthy working environment for all employees. Achieving SR ISO 45001:2018 certification demonstrates our commitment to protecting the health and safety of our employees.
We endeavour to identify and manage the health and safety risks associated with our activities by implementing policies and procedures that promote a safe and healthy working environment.
Through SR ISO 45001:2018 certification, we assure our employees, customers and other stakeholders that we put occupational health and safety first. We are committed to providing a safe and healthy working environment, promoting employee awareness and involvement in health and safety issues, and providing the necessary resources for the effective implementation of preventive measures.
We invite you to visit our website and download the SR ISO 45001:2018 certificate below: